Customer Service Representative | 3+ Years of Experience - San Francisco

Requirements:

• • High school diploma or equivalent; bachelor's degree in a related field is a plus
• • Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry
• • Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders
• • Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk
• • Ability to work in a fast-paced, dynamic, andbr and customer-oriented environment, and adapt to changing needs and expectations
• • Ability to work independently and as part of a team, and manage multiple tasks and priorities
• • Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset

Responsibilities:

• • Answer incoming calls and emails from customers and respond to their questions and concerns
• • Provide information about our products and services, such as features, benefits, pricing, and availability
• • Process orders, payments, refunds, and returns, and update customer records accordingly
• • Resolve customer issues and complaints, or escalate them to the appropriate department or manager
• • Collect and record customer feedback and suggestions, and share them with the relevant teams
• • Maintain a high level of customer satisfaction and loyalty,
• • Follow up with customers when necessary
• • Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery
• • Stay updated on our products and services, policies and procedures, and industry trends and best practices

Benefits:

• • Earn up to $5,500 per month (depends on experience) as Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition
• • As a Customer Service Representative, you will be the first point of contact for our clients and customers
• • Provide them with information, assistance, and support regarding our products and services
• • Handle customer inquiries, complaints, and feedback through various channels, such as phone, email, chat, and social media